More Information about Internet Connection Usage

HP software uses an Internet connection:
•	to update software and features
•	to prevent problems
•	to provide support

HP software offers you the choice of being notified before an Internet connection occurs. Plus, you can choose whether or not to install certain components. 

HP is committed to protecting your privacy and the integrity of your computer system, especially when using your Internet connection. Data transmitted from your computer by HP will be used to determine if any updates are needed and to match the information provided with how you use your HP products. Your name, address, or e-mail address will not be collected without your approval.

Some data may be used in an anonymous and/or aggregate form to allow HP to improve the quality of its products and services. This data may be transferred to a HP entity that may be located overseas.

The IP address of the sending computer will be used only to enable a secure connection over the Internet.

HP Software Applications that Connect Over the Internet

All software that is installed is governed by the HP Privacy Statement, located at www.hp.com/go/privacy. All data collected is safeguarded according to the tenets of that policy. HP respects the privacy of its customers. This notification is provided in accordance with the HP Privacy Statement and international law.

Please note that some of the following software applications may not be included with all products. 

HP Product Registration
By default, HP Product Registration begins automatically at the conclusion of the software installation. In order to enable this automatic product registration, the software collects the following information about your specific product and computer system:
•	product model number/name/series
•	serial number
•	computer operating system
•	operating system language and region settings
•	product service code

The software will connect to the online registration site for your specific HP product, and then pass this information along, enabling an easier product registration process. 

To prevent HP Product Registration from running and connecting to the Internet, uncheck  “Register this product with HP” at the end of the software installation.

HP Update
Out-of-date software can sometimes hinder product installation or performance. HP Update checks for software updates regularly, helping you learn about new software when it becomes available. Plus, it offers immediate download and automatic installation. HP Update helps you conveniently keep HP software current, both on your computer and your HP printer.

Frequently Asked Questions about HP Update

Why are updates important?
Out-of-date software can sometimes hinder product installation or performance. Keeping your HP software current can help prevent problems from ever occurring or can help you find solutions more easily if problems should arise, solutions like guided help and support documents. 

What data is transmitted in order to automatically check for updates?
HP Update collects and shares the following information:	
•	operating system name	
•	country/region setting	
•	language setting	
•	list of connected HP printers	
•	list of connected HP USB devices	
•	list of connected HP imaging devices	
•	number of HP software downloads attempted and successfully installed

In order to improve the HP Update program, HP Update also collects log files created during HP software downloads and installations. This information is used to improve the success of future updates. Users have the option of viewing the information in the log files and approving the transmission. This data is tracked anonymously. No unique identifiers are attached to customer data by HP Update.

Are updates automatically downloaded and installed?
After you have given permission to check for updates, some small critical updates may be downloaded and installed without further notification, but only those that enable currently installed software to function properly. Most of the time, you will be notified when updates are available and will be given the opportunity to choose which software to download and install.

How often does the software check for updates?
HP Update's default setting is to check for updates weekly. However, you can change this frequency by accessing HP Update from your Start Menu.

How much do the updates cost?
HP does not charge for HP software updates. But your computer must be connected to the Internet in order for HP Update to seek and download HP software updates. The cost of your Internet connection depends on your Internet Service Provider (ISP). Downloading HP software updates incurs no more cost than any other Internet activity you do on your own, such as reading e-mail or browsing the Web.

How does HP protect my privacy?
HP Update does not collect your name, address, or e-mail address. Your computer’s IP address is used only to enable a secure connection over the Internet. HP Update avoids creating any unique identifier that can be used to identify you or your computer.

HP Customer Participation Program/ HP Product Improvement Study
By agreeing to install the HP Customer Participation Program/HP Product Improvement Study software, you will be given an opportunity in the future to participate in the HP Customer Participation Program/HP Product Improvement Study. This program is voluntary. If you agree to participate, you will be asked to provide additional information after installation.

If you agree to participate, the software may occasionally connect to HP when you are online to transmit the following types of data (with your permission):  
•	information about your computer system, such as operating system, amount of memory, region, language, and IP address
•	information about your HP products, such as product model and serial number
•	information on how you use your HP product, such as number of pages printed, print mode, media, ink or toner brand, and types of files printed.
•	additional technical information that varies by product

The information gathered is anonymized and used in aggregate form. This transmission should have negligible impact on processing and connection speed. HP may use this information to design better products.

Shop for HP Supplies
When the “Shop Online” link is selected from the software, the following information is collected and sent to HP:
•	location 
•	language
•	printer model number

HP Connected
An icon ("shortcut") providing a link to HP Connected online may be placed on your desktop (may not be available or installed for some HP printers). If you have an Internet-connected printer that supports HP ePrint Web Services, HP Connected enables you to see your printer's status, add and remove print apps, and manage ePrint settings and job history from any Web browser, at home or on the go.
 
When you access HP Connected online, the following data may be sent from your computer to improve your overall experience and to pre-populate settings automatically:
•	location (current pc setting)
•	language (current pc setting)
•	printer model number 

At no time will any personally identifiable information be collected or transmitted.
The HP Connected icon ("shortcut") can be removed from the desktop by dragging it to the desktop "Recycle Bin" or by right clicking on the icon and selecting "Delete." 

Coupons.com
Software from Coupons, Inc. might be installed on your computer. This software enables you to print manufacturer coupons from the Internet, coupons that can be used to receive discounts at retail stores. As part of this software's installation, an identifier may be downloaded onto your computer from the Internet for registration purposes and to allow the software to function properly. 

When used for the first time, the Coupons, Inc. software connects you to the Coupons.com Web site (http://www.coupons.com), where you will need to read and accept the Coupons.com end-user license agreement in order to activate the software and allow manufacturer coupons to be printed from the Internet. Once activated, the Coupons.com coupon printing software may access the Internet periodically to check for and download updates. 
 
For more information on the Coupons.com software, including the Coupons.com end-user license agreement and privacy policy, go to http://www.coupons.com.

To prevent Coupons.com software from being installed on your computer, choose the installation option that enables you to customize your software installation, and uncheck Coupons.com from the list of software to be installed. 

Installation Report

An Installation Report may be sent to HP if this option is selected in the installer.  Sending the installation report will help HP improve future printer installations.  The report will contain anonymous data regarding the current installation, and will be sent to HP using your internet connection.  The data provided in the installation report will include the following:
- System Information (Example: Operating system, version).
- Product Information (Example: Product Model, Product options or configurations).
- Install selections (Example: Connection choice, software selections).
- Installation time.
- Error messages received during installation.